All purchases are sent as a download link via e-mail.  Sample pack & preset pack downloads should be sent immediately.  If you do not receive your link right away, check your spam filter to make sure it has not been sent there.  If you still don’t see your link please email our support mail at with your order info and we will resend you the link.

Software licenses are typically sent within 24-48 hours of purchase.  If you do not receive your serial within this timeframe, please e-mail our support.

If you have any other questions or are experiencing difficulties downloading your purchase please e-mail us at and someone will get back to you shortly.  Satisfaction is guaranteed with all of our products, if for any reason you are not satisfied with your product please let us know and we will help you find a solution to your needs.

We are also seeking experienced & talented sound designers. If you think you have what it takes to be a part of Black Octopus Sound please drop as a line at with some of your work!