Support

FAQ

What currency is your shop in?

All prices are in USD.

When will I get my product?

All purchases are sent as a download link via e-mail.  Sample pack & preset pack downloads should be sent immediately.  If you do not receive your link right away, check your spam filter to make sure it has not been sent there.  If you still don’t see your link please email our support mail at support@blackoctopus-sound.com with your order info and we will resend you the link.

Software licenses are typically sent within 24-48 hours of purchase.  If you do not receive your serial within this timeframe, please e-mail our support.

Where are my points?

Made a purchase & can’t find your points?  We allow guest checkout on our site, so if you have checked out as a guest your points have not been assigned to an account.  Don’t worry!  Just e-mail us with what you purchased and what your account e-mail is and we will make sure you get your points.

What can I use my points on?

You can use your points on sample packs, presets, templates, & software (some software restrictions apply).

Can I release my sample pack with you?

We are also seeking experienced & talented sound designers. If you think you have what it takes to be a part of Black Octopus Sound please drop as a line at submissions@blackoctopus-sound.com with some of your work!  We listen to every demo, but due to the amount of material we get we cannot respond to everyone.  If you sent your demo and you did not hear from us within a week do not worry, we turn down many good quality demos and only accept the top 1% of what we are sent.  We would encourage you to keep sending your demos to other distributors.  Please submit fully produced, release ready packs for your best chance to be accepted.

Can I get a refund on my software?

Unfortunately all software sales are final.  However if you are unsatisfied with your purchase please e-mail our support and we will try and find a solution to accommodate you.

I received a copyright notice on my YouTube Video

This is a common thing that can happen if Youtubes automatic copyright detection algorithm detects 2 tracks with the same samples.  If this happens to you, all you will have to do is file a simple dispute which only takes a few minutes.  Please state that you have a license to use the samples through Black Octopus Sound.  Please reach out to us if you need any more assistance from us.

How do I contact support?

Please email:  support@blackoctopus-sound.com

If you have any other questions or are experiencing difficulties downloading your purchase please e-mail us at support@blackoctopus-sound.com and someone will get back to you shortly.  Satisfaction is guaranteed with all of our products, if for any reason you are not satisfied with your product please let us know and we will help you find a solution to your needs.

What is your license agreement?

License agreement
Licensing Agreement: IMPORTANT – PLEASE READ BEFORE USING. The contents of this download are licensed, not sold to you by Black Octopus Sound. Ownership remains with Black Octopus Sound. Copying, duplication, lending or re-selling of this product or its contents in whole or part are strictly prohibited. This non-exclusive license is granted for a single-user only on a global basis for the full copyright protection period. The license is non-transferable. You cannot electronically transfer the sound samples or place them in a time-sharing or service bureau operation or a computer/sampler network. Neither the producer, nor Black Octopus Sound can be held responsible for any direct or indirect consequential loss arising from the use of this product in whatever form. All rights of the producer and the owner of the work are reserved. Unauthorized duplication of this download is a violation of applicable laws.
You may use these sounds in your own musical productions royalty free. You many not use these sounds in the creation of other sample packs.

IMPORTANT FOR VOCAL PACKS:  Most of the times the vocalists has requested NOT to use their name when releasing your tracks.  When in doubt please read the license agreement in the pack, or try to reach out to the vocalist and ask them.